Contact

Real humans, answering from real time zones.

We don't outsource support. The person who replies to your ticket has installed an eSIM in the country you're emailing from. Most questions answered in under 2 hours.

< 2 hr email response

24/7 chat

14-day refund policy

Most questions

Try these first — you'll have your answer in 30 seconds

70% of the questions we get are already answered here. Worth a look before you write.

Install guide

Step-by-step for iPhone, Android, iPad. The exact tap path on every OS.

Open guide →

Troubleshooting

eSIM not connecting? Six things to check before you raise a ticket.

See common fixes →

FAQ

Refunds, multi-device, tethering, EU roaming — answered.

Browse FAQ →

Pick a channel

Three ways to reach us

Chat is fastest. Email for anything that needs your order number. Messenger if you're already on Facebook.

Live chat

Replies in minutes

Open the chat bubble (bottom-right of any page) for the fastest path. 24/7 coverage across our team.

Email

< 2 hours

Best for refunds, order issues, anything where you need to paste a screenshot.
support@telekonek.com

Messenger

~ 30 min

Quick Qs, complaints, kudos — straight from Facebook or the Messenger app. m.me/telekonek

Or write us

Send a message

Picking the right category routes you to the team that can actually help.

Your name

What's this about?

Order number (optional)

Your message We typically reply within 2 hours during business hours (UTC).

Find us

Where we work

Mailing address

Telekonek
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110, USA

Support hours

Chat: 24/7
Email: replies 06:00–23:00 UTC
Phone / WhatsApp: +1 (505) 219 9122

Direct emails

support@telekonek.com
press@telekonek.com
partners@telekonek.com

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