Cancel an order before it activates

If you purchased an eSIM but haven't installed or activated it yet, you can request an immediate cancellation and refund — no waiting period.

How to cancel

1. Email support with your order number.
2. Confirm in the email: "I have not installed or activated this eSIM."
3. We void the eSIM so the QR code stops working, and issue the refund to your original payment method.

I installed it but never used it

Installation alone doesn't make you ineligible — only data consumption does. If your phone shows 0 KB used on the line, you're still eligible. We can see this on our side; we'll check before approving.

After my trip

Requests must be made within 5 days of purchase and are subject to validation by our technical team.